Supported file format & file size for each channel

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Getting Started
Start Here
Bual Pro System Fields
Convert Timestamp to Date Format in Asia/Kuala_Lumpur
Send receipt via Onpay
Setup AI
How to generate Images using OpenAI
ChatGPT Triggers
Improve customer service with OpenAI ChatGPT
How to analyze an image using OpenAI Vision
Inbox
How to transfer a conversation to a human?
How to filter conversations in the inbox?
How to add a note to a contact in the inbox?
How to view actions performed in the inbox?
How to mark a conversation as a follow-up?
How to assign a conversation to an admin or team?
How to delete a contact?
How to archive a conversation?
How to block a contact?
How to use saved replies in the inbox?
How to send a WhatsApp Template Message from the inbox?
How to send a flow from the inbox?
Essential
Custom field and get user data
Segment your audience with tags
How to notify admins?
Get started with Bual Pro
WhatsApp
WhatsApp Error - Message Undeliverable
WhatsApp Business account has been restricted
Broadcast / Template Message Limits (Set by WhatsApp)
Broadcast for WhatsApp
Webhook WhatsApp (Advanced)
Connect WhatsApp Account from Developers App (Advanced)
What happens when customers block businesses in WhatsApp?
Common WhatsApp message template rejection reasons
What is the right image size for a WhatsApp template message?
Request to Increase your messaging limit from Direct Support
How to send a WhatsApp Template Message from the inbox?
How to import contacts?
How to get user’s location on WhatsApp
WhatsApp Commerce
How to send a broadcast message to WhatsApp contacts
Get started with WhatsApp Automation
Analytics
Send conversion events to Facebook
New Users Analytics
How to see all receive messages without a response?
Tools
Allow your customer to find places near to them
Bot Simulator
Appointment Scheduling Manager
QR Code Generator
How to setup a poll within your bot
Automations
How to convert speech to text with OpenAI
How to train your bot to reply to messages?
Flows
Supported file format & file size for each channel
How to send your business location to your customers
How to personalize the conversation with custom fields?
Get started with Flows
Dynamic multiple choice options
Grow
Entry Point Links and Referral Parameters
Integration
Auto reply to voice messages using Google Speech to Text
Facebook Ads Integration
PayPal
Stripe
Google Sheets Integration
Settings
How to rename your account & change your account profile image
Advanced
Bual Pro API Documentation
How to implement a referral system?
Dynamic multiple choice options
How can I export PSIDs?
How to add webchat to your website?
How to provide your Own translations for built-in flows?
How to use External Request / Dynamic Content?
How to format date and time
How to use your own custom checkout page?
Creating Dynamic Gallery from any Google Sheet
Math calculations inside your bot?
Copy flows to other accounts using Templates
Triggers and Actions
How to get the JSON code for Facebook Ads?
Tips & Tricks
How to enable the bot for admins only
How to copy a Flow to another page
Ecommerce

Supported file format & file size for each channel

 
Instagram Channel
Media Type
Supported Format
Support Size (Maximum)
Audio
aac, m4a, wav, mp4
25MB
Media Document
—
—
Image
png, jpeg, gif
8MB
Video
mp4, ogg, avi, mov, webm
25MB
 
 
 
Messenger Channel
Media Type
Supported Format
Support Size (Maximum)
Audio
aac, m4a, wav, mp4
25MB
Media Document
Any valid MIME-type.
25MB
Image
png, jpeg, gif
25MB
Video
mp4, ogg, avi, mov, webm
25MB
 
 
 
WhatsApp Channel
Media Type
Supported Format
Support Size (Maximum)
Audio
aac, m4a, ogg, mp4,mp3,amr
16MB
Media Document
Any valid MIME-type.
100MB
Image
png, jpeg
5MB
Video
3gp, mp4
16MB
 
 
 
Telegram Channel
Media Type
Supported Format
Support Size (Maximum)
Audio
mpeg
20MB
Media Document
Any valid MIME-type.
20MB
Image
png, jpeg,webp
5MB
Video
mp4
20MB
 
 
 
 
 
Updated date: Nov 10, 2024