What happens when customers block businesses in WhatsApp?

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What happens when customers block businesses in WhatsApp?

 

What happens when customers block businesses?

If customers block your number, it may impact your quality rating.
notion image
 
Negative ratings from customers will also affect tier upgrades:
  • If businesses get a low rating, they will be flagged, which affects and impacts the tier-upgrading process
  • Quality rating is based on how messages have been received by recipients over the past seven days
notion image
For more information, see WhatsApp Business Account Message Quality Rating.
 
 
 
 
Updated date: Nov 10, 2024