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WhatsApp Error - Message Undeliverable
Error Codes
Code Number: 131026
Error Name: Message Undeliverable
Description
Unable to deliver message. Reasons can include:
- The recipient phone number is not a WhatsApp phone number.
- Recipient has not accepted our new Terms of Service and Privacy Policy.
- Recipient using an old WhatsApp version; must use the following WhatsApp version or greater:
- Android: 2.21.15.15
- SMBA: 2.21.15.15
- iOS: 2.21.170.4
- SMBI: 2.21.170.4
- KaiOS: 2.2130.10
- Web: 2.2132.6
Possible Solutions
Using a non-WhatsApp communication method, ask the WhatsApp user to:
- Confirm that they can actually send a message to your WhatsApp business phone number.
- Confirm that they have accepted our latest Terms of Service (Settings > Help, or Settings > Application information will prompt them to accept the latest terms/policies if they haven't done so already)
- Update to the latest version of the WhatsApp client.
HTTP Status Code
400 - Bad Request
In Summary
Message Undeliverable: No WhatsApp account is registered for the provided phone number, Receiver is incapable of receiving this message, or Recipient is not a valid WhatsApp user: the message could not be delivered to the phone provided. Maybe the phone number has no WhatsApp account associated, the recipient did not accept Facebook new Terms of Service, or the user's WhatsApp version in her phone is too old.
Can check all Error Code for WhatsApp Cloud API here
Can use the fbtrace_id as Trace ID parameter to send to Direct Support
Updated date: Dec 15, 2024