Core Features of Bual Pro

Overview

Bual Pro provides powerful tools to handle customer conversations, automate workflows, and track engagement metrics. You can manage inboxes efficiently, build dynamic flows with triggers, and gain insights from analytics. These core features help you scale customer support and marketing efforts seamlessly.

Inbox Management

Handle incoming messages from WhatsApp and other channels in a unified inbox. You can filter conversations, add notes to contacts, assign to team members, and use saved replies for efficiency.

Key Actions

Use these steps to manage a conversation effectively:

Building Flows and Triggers

Design conversation flows using a visual builder. Triggers activate flows based on keywords, user actions, or scheduled events.

Example Flow Setup

{
  "flow_id": "welcome_001",
  "trigger": "new_conversation",
  "steps": [
    {"type": "text", "message": "Welcome! How can we help?"},
    {"type": "collect", "field": "name"}
  ]
}

// Webhook to trigger flow
fetch('https://api.example.com/v1/flows/trigger', {
  method: 'POST',
  headers: { 'Authorization': 'Bearer YOUR_TOKEN' },
  body: JSON.stringify({ flow_id: 'welcome_001', user_id: '123' })
});

// Trigger AI response
await fetch('https://api.example.com/v1/ai/trigger', {
  method: 'POST',
  body: JSON.stringify({
    conversation_id: 'conv_456',
    prompt: 'Analyze this message: {{user_message}}'
  })
});

Analytics for User Engagement

Track metrics like response rates, conversion events, and unreplied messages. Send custom events to tools like Facebook for deeper insights.

Sending Events

Integrate analytics with simple API calls:

// Send conversion event
fetch('https://api.example.com/v1/analytics/event', {
  method: 'POST',
  headers: { 'Content-Type': 'application/json' },
  body: JSON.stringify({
    event: 'purchase',
    user_id: 'user_789',
    value: 99.99
  })
});

import requests

response = requests.post(
  'https://api.example.com/v1/analytics/event',
  json={
    'event': 'signup',
    'user_id': 'user_789',
    'timestamp': '2024-01-15T10:00:00Z'
  }
)

Viewing Insights